We're very sorry, but perishable food products and gift cards cannot be returned.

As our products are perishable all food sales are final and orders cannot be refunded after the point of dispatch. Packages refused before delivery is complete void any further assistance from us as we are no longer able to confirm any of the order's condition at the point of arrival. Your satisfaction is our number one priority so Parker’s will be happy to replace/refund or give you a credit on any item(s) in the unlikely event that they might be damaged or missing from your order. However, we reserve the right to refuse replacement or refunding of items due to issues we deem to be a matter of personal taste. If you have any problems with your order please contact us ASAP on 716-823-3772 or email us at so that we can resolve any issues you may have.

If there is anything at all that might prevent you receiving your order on any day within 2 weeks of order placement, please let us know as soon as possible. This includes dates for events the products are required for.

If you are unhappy in any way with any item(s) you purchase, we would ask that you contact us at your earliest convenience and we will do all that we can to rectify the situation. Usually through replacement of products/ credit to your account or if this is unsatisfactory through a complete refund.

Parker’s is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day that it should be delivered.

Shipping/packaging charges are not refundable. Refunds can only be credited to the originating credit card.

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